Child support has long been one of the most successful safety net programs in the country’s history. The social landscape in which child support has operated for nearly a century, however, is changing and collections on behalf of children are declining across the country.

To continue to remain relevant and effective and achieve the outcomes that matter most – such as improve parental engagement, increase collections on behalf of children, and enhance the customer and worker experience – agencies that operate child support programs are discovering that they must transform to meet the evolving needs of the modern family.

To successfully transform and create a more family-centered program, it is critical that child support staff have the capacity to perform work designed to promote parental responsibility, move more parents to paying status, and increase reliability of child support payments

With limited staffing and budgetary resources, child support programs find that they must reclaim the needed staffing capacity from within their existing operation. And this is where the Change & Innovation Agency (C!A®) team comes in to help.

Using our proven, capacity-building approaches and technology solutions, we help you rethink how the important work of your program gets done to drive voluntary compliance and improve outcomes.