Business Process Redesign
Don’t Put All Your Eggs in the Technology Basket
Technology didn't create the flawed processes and overly complicated systems that make government inefficient. So why do so many people think tech upgrades will fix those problems?
Lean Improvement Initiative Without Technology
Government is going Lean these days, and it should go without technology, at least for now.
The Case for Process Management
These last two years have tested the capacity of our SNAP offices nationwide.
Social Worker Staffing Shortages