Business Process Redesign
Never Settle for the Status Quo
An unplanned and underfunded strain on unemployment insurance agency systems will inevitably happen again; the question is not if, but when. So how can you ensure you are maximizing the capacity of your existing trained staff and serving as many customers as possible with the resources you have every day?
Using data to help redetermine Medicaid Eligibility
Capacity is a central concern for Medicaid agencies across the country as they redetermine coverage. The first step towards addressing this is to reduce the workload through ex parte resolutions. However, to truly empower the agency's workforce, it is crucial to equip them with the right tools and eliminate the need to search through multiple systems. While various data options exist, the key lies in proper curation - how we utilize, serve, and refine the data. By doing so, we unlock the full capacity of our existing workforce.
Go with the Flow: Increase Capacity to Transform Your Child Support Program
Fueled by increasing demands to improve federal measures and strengthen parental engagement activities and at a time when programs are experiencing significant staff attrition, decreasing budgets, and stagnant collections, child support programs are under extreme pressure to rethink how they serve children and families.
Performance Improvement
What Citizens Really Want
Above all else, citizens want results. When they don’t get them, they morph into selfish people.
Epic Technology Failures
There are many, but tracking software — which various government agencies make use of every day – is one of the biggest.
Management Fads in Government Come and Go
But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.
Social Worker Staffing Shortages