Business Process Redesign
Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants
When I served as Deputy Labor Secretary for the state of Kansas, and now as I work with unemployment insurance (UI) agencies across the country, one of the most prominent and concerning issues facing states [...]
Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits
In the wake of the pandemic, states administering unemployment insurance (UI) faced a rapid and overwhelming workload due to the wave of customers seeking UI benefits. While the pandemic served as a stress test for [...]
National Child Welfare Workforce Development Month: Supporting and Empowering a Critical Workforce
September is Child Welfare Workforce Development Month. While recognizing the need for ongoing development, we must make sure we are looking to developing ways to support child welfare workers by building capacity.
Performance Improvement
What to do with the ‘Flo’s’ of Child Protection
If the work made passionate people act like Flo on the TV series “Alice,” then the work can bring them back.
CYA is Killing Kids
Agencies’ tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.
Learn About Lean and Other Management Fads from Texts
A text message conversation about how once management fads fade, the best concepts remain.
Social Worker Staffing Shortages