Never Get Behind Again: Old Thinking Through a New Lens Gallery Never Get Behind Again: Old Thinking Through a New Lens Never Get Behind Again: Old Thinking Through a New Lens Break free of backlog by focusing on one-day timeliness. By Wayne Salter, Blake Shaw|April 2017|Categories: Business Process Redesign, Medicaid/Social Safety Net Programs|Tags: Backlog, Blake Shaw, Call Centers, Capacity, Customer, Data, Efficient, First Contact Resolution, Government, Human Services, Increase Capacity, Medicaid, Public Assistance, SNAP, Technology, Thought Leadership| Read More
