UI – C!A: Change and Innovation Agency

Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants
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Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants

Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants

When I served as Deputy Labor Secretary for the state of Kansas, and now as I work with unemployment insurance (UI) agencies across the country, one of the most prominent and concerning issues facing states that I consistently see is regarding funding. Specifically, the federal administrative grant does not cover the actual costs of administering [...]

By Peter Brady|March 2024|Categories: Business Process Redesign|Tags: BPR, Business Process Redesign, Capacity, Customer Service, Efficiencies, Federal Administrative Grants, Federal Grant Allocation, Government, Peter Brady, Process, Regain capacity, System modernization, Technology Solutions, UI, Unemployment Insurance, Workflow|

Never Settle for the Status Quo
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Never Settle for the Status Quo

Never Settle for the Status Quo

An unplanned and underfunded strain on unemployment insurance agency systems will inevitably happen again; the question is not if, but when. So how can you ensure you are maximizing the capacity of your existing trained staff and serving as many customers as possible with the resources you have every day?