A TV-Inspired New Year’s Resolution for Improving Government Services
Reality TV reveals the problems with government services, but how do we fix them?
Process Management – They Speak for Themselves
There have been many questions from program administrators on process management work at a time when state agency capacities remain stagnant while demand for public assistance continues to increase.
Don’t Put All Your Eggs in the Technology Basket
Technology didn't create the flawed processes and overly complicated systems that make government inefficient. So why do so many people think tech upgrades will fix those problems?
Lean Improvement Initiative Without Technology
Government is going Lean these days, and it should go without technology, at least for now.
The Case for Process Management
These last two years have tested the capacity of our SNAP offices nationwide.
Public CIOs Need a Lesson From Bruce Lee
Bruce Lee's martial arts philosophy can help us better cope with growing demands on today's public CIOs.