What to do with the ‘Flo’s’ of Child Protection
If the work made passionate people act like Flo on the TV series “Alice,” then the work can bring them back.
CYA is Killing Kids
Agencies’ tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.
Learn About Lean and Other Management Fads from Texts
A text message conversation about how once management fads fade, the best concepts remain.
What Citizens Really Want
Above all else, citizens want results. When they don’t get them, they morph into selfish people.
Epic Technology Failures
There are many, but tracking software — which various government agencies make use of every day – is one of the biggest.
A TV-Inspired New Year’s Resolution for Improving Government Services
Reality TV reveals the problems with government services, but how do we fix them?
Fear and Loathing in Chicago
Management lessons from the teachers’ strike.
A Mold Epidemic in Government
Moldy thinking about public employees can lead to a host of problems.
The Dark Side of Accountability
Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.
Process Management – They Speak for Themselves
There have been many questions from program administrators on process management work at a time when state agency capacities remain stagnant while demand for public assistance continues to increase.