Children and Families

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice
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Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

What if, instead of working so hard to appreciate the sacrifice, child welfare leaders took a long look in the mirror to see why social workers must sacrifice work-life balance in the first place? Maybe the question isn't about how we appreciate social workers well. Maybe the real question is how we get off the hamster wheel and create system capacity, so appreciation is reserved for a job well done, not to make up for a personal life lost.

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families
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Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families
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From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.

By Bill Bott|June 2021|Categories: Performance Improvement|Tags: Bill Bott, Capacity, Caseloads, Caseworker, Child Abuse, Child Protection, Child Welfare, Children and Families, Do more good, Government, Human Services, Increase Capacity, Keep Kids Safe, Permanency, Reunification, Safety decision, Thought Leadership, Workflow|

A New Promise for CCWIS: Provide Capacity to Do More Good
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A New Promise for CCWIS: Provide Capacity to Do More Good

A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

By Sean Toole|August 2020|Categories: Business Process Redesign|Tags: Automation, Backlog, Bottlenecks, BPR, Business Process Redesign, Capacity, Capacity Crisis, Case flow, Caseflow, Caseloads, Caseworker, CCWIS, Child Welfare, Children and Families, Constraint, Dashboard, Data, Flow, Flow of Work, Government, Increase Capacity, Insights, IT, Manager, Managers, Outcomes, Process, Process Management, Sean Toole, Smart process, State, Supervisor, System, Technology, Thought Leadership, Visibility, Workflow|

All We Need is Love…and Time
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All We Need is Love…and Time

All We Need is Love…and Time

Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff

By Bill Bott, Lori Wolff|February 2020|Categories: Business Process Redesign|Tags: Bill Bott, BPR, Business Process Redesign, Capacity, Caseworker, CCWIS, Change, Child Protection, Child Welfare, Children and Families, CWIS, Efficiencies, Family First, Family First Act, Government, Idaho, Improvement, Increase Capacity, IT, Keep Kids Safe, Managers, Outcomes, Process, State, Supervisors, Technology, Transformation, Workforce, Workload|

An Ounce of Prevention is Worth …
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An Ounce of Prevention is Worth …

An Ounce of Prevention is Worth …

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.

By Bill Bott|October 2019|Categories: Business Process Redesign|Tags: Automation, Backlog, Bill Bott, BPR, Capacity, Caseloads, Caseworker, CCWIS, Child Abuse, Child Protection, Child Welfare, Children and Families, Government, Increase Capacity, IT, Keep Kids Safe, Outcomes, Process, State|

Eliminate Blind Spots to Improve Safety: More Eyes More Often
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Eliminate Blind Spots to Improve Safety: More Eyes More Often

Eliminate Blind Spots to Improve Safety: More Eyes More Often

When the press writes about failures in the child welfare system, the tragedies are unique, but the pattern is often all too familiar. A family has been involved with the agency multiple times, signs of risk were missed, and the result is signiﬁcant harm or even death. It’s hard to read about a set of [...]

By Sean Toole|August 2019|Categories: Performance Improvement|Tags: Analytics, Caseloads, Caseworker, Child Protection, Child Welfare, Children and Families, Data, Government, Keep Kids Safe, Sean Toole, State, Technology|

We Don’t Need Another Hero: Improve Capacity to Save Supervisors
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We Don’t Need Another Hero: Improve Capacity to Save Supervisors

We Don’t Need Another Hero: Improve Capacity to Save Supervisors

Child welfare supervisors have an incredibly difficult job. One that is made even more complex by the broad role they play.

By Sean Toole|June 2019|Categories: Business Process Redesign|Tags: Broken System, Capacity, Capacity Crisis, Caseworker, Child Welfare, Children and Families, Consistency, Government, Improvement, Increase Capacity, Performance, Process, Process Supervisors, Sean Toole, State|

Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job
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Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job

Child Welfare’s Pipe Problem: How Relieving the Pressure Can Ignite the Workforce’s Ability to Do Its Job

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.