Increase Capacity

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers
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Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.

Fostering Hope: Rethink Foster Care to Increase Capacity
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Fostering Hope: Rethink Foster Care to Increase Capacity

Fostering Hope: Rethink Foster Care to Increase Capacity

While it is wonderful to recognize the heroes during National Foster Care Month, we must also be aware of the realities of the foster care system and be willing to make a change. A change that will allow the heroes we celebrate to shine, unencumbered by complicated, outdated processes. If we take a glance through the lens of capacity, we will find a starting point so that we can do more good for children and families.

When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare
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When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare

When Virtual Became the Reality: Three pandemic lessons to shape the future of child welfare

For more than a year we shifted work to a virtual platform out of necessity, and as we safely return to in-person activities it would be easy to sprint as fast as possible back to “the way we did things before COVID-19”. But, what if instead of sprinting we took the time to pause and reflect? Perhaps some of our new virtual practices make child welfare better.

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families
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From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

From Safety Decision to Reunification: Crossing the reunification finish line to regain capacity and help more children and families

Permanency for kids, is one of the most risky and critical decisions made in all of government and getting to the finish line is a laborious process with thousands of factors that will influence the time it takes to get there. But when we are there, our research shows we don't run through the finish line, in fact, our system has a propensity to start walking or even crawling at this phase when in fact, we should be sprinting once a permanency decision has been made.

By Bill Bott|June 2021|Categories: Performance Improvement|Tags: Bill Bott, Capacity, Caseloads, Caseworker, Child Abuse, Child Protection, Child Welfare, Children and Families, Do more good, Government, Human Services, Increase Capacity, Keep Kids Safe, Permanency, Reunification, Safety decision, Thought Leadership, Workflow|

A New Promise for CCWIS: Provide Capacity to Do More Good
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A New Promise for CCWIS: Provide Capacity to Do More Good

A New Promise for CCWIS: Provide Capacity to Do More Good

The new promise of CCWIS is to build systems that support and coach and help caseworkers move the work.

By Sean Toole|August 2020|Categories: Business Process Redesign|Tags: Automation, Backlog, Bottlenecks, BPR, Business Process Redesign, Capacity, Capacity Crisis, Case flow, Caseflow, Caseloads, Caseworker, CCWIS, Child Welfare, Children and Families, Constraint, Dashboard, Data, Flow, Flow of Work, Government, Increase Capacity, Insights, IT, Manager, Managers, Outcomes, Process, Process Management, Sean Toole, Smart process, State, Supervisor, System, Technology, Thought Leadership, Visibility, Workflow|

Reducing the Self-Created Workload: Making Room for a Wave of New Customers
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Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Reducing the Self-Created Workload: Making Room for a Wave of New Customers

Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.

Digging to the Real Root Cause
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Digging to the Real Root Cause

Digging to the Real Root Cause

We can make a difference, if we only stay focused on the root of the problems.

By Bill Bott|April 2020|Categories: Performance Improvement|Tags: Benefits, Bill Bott, Capacity, Case Worker, Child Welfare, Efficiencies, Government, Improvement, Increase Capacity, Medicaid, Passion, SNAP, Social Worker, State|

All We Need is Love…and Time
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All We Need is Love…and Time

All We Need is Love…and Time

Dedicated to "transformation" and the work we do to improve service for families, children, and clients. By Bill Bott and Lori Wolff

By Bill Bott, Lori Wolff|February 2020|Categories: Business Process Redesign|Tags: Bill Bott, BPR, Business Process Redesign, Capacity, Caseworker, CCWIS, Change, Child Protection, Child Welfare, Children and Families, CWIS, Efficiencies, Family First, Family First Act, Government, Idaho, Improvement, Increase Capacity, IT, Keep Kids Safe, Managers, Outcomes, Process, State, Supervisors, Technology, Transformation, Workforce, Workload|

An Ounce of Prevention is Worth …
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An Ounce of Prevention is Worth …

An Ounce of Prevention is Worth …

Child welfare has a pipe problem. Our pipes can't handle this much pressure... But there's another way, a way to relive the pressure and unleash the amazing internal motivation of our people ... and it starts with fixing the plumbing.