Rework

How Will Your Child Welfare System Stack Up Against the Laws of Gravity
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How Will Your Child Welfare System Stack Up Against the Laws of Gravity

How Will Your Child Welfare System Stack Up Against the Laws of Gravity

Our child welfare systems can feel like we are in a game of Jenga. We are attempting to grow and expand our systems by moving pieces one by one - while stretching our limited capacity. But with each move, the entire system risks collapse, particularly with worker shortages.

By Sean Toole|May 2023|Categories: Business Process Redesign, Innovation, Social Worker Staffing Shortages|Tags: Accountability, Accountability System, Accountable, Accuracy, Administrative Burden, Adoption, Analytics, Andi West, Assessment, Authoritative Data, Automation, Backlog, Batches, Benefits, Bill Bott, Blake Shaw, Bottlenecks, BPR, Broken System, Business Process Redesign, Call Center, Capacity, Capacity Crisis, Case flow, Case management, Case Manager, Caseflow, Caseloads, Caseworker, CCWIS, Change, Change Agent, Change Management, Child Abuse, Child Abuse Prevention Month, Child Protection, Child Welfare, Child welfare agencies, Children and Families, Children in Care, Churn, CIO, City, CMS, Constraint, Continuous Coverage, Continuous Enrollment, Continuous Improvement, County, COVID-19, Customer, Customer Satisfaction, Customer Service, CYA, Dashboard, Data, Do Good, Do more good, Documentation, Efficiencies, Efficient, Eligibility life cycle, Eligibility Systems, Eligibility Workers, Employees, Engagement, Enrollment, Extreme Government Makeover, Failure Demand, Family First, Family First Prevention Services Act, FFPSA, First Contact Resolution, Flow, Flow of Work, Foster Care, Foster care licensing, Foster Family, Governing, Government, Healthcare Exchange, Human Services, Human services agencies, Human-Centered Design, Idaho, Improvement, Increase Capacity, Innovate, Innovation, Insights, Investigations, IT, Job satisfaction, Keep Kids Safe, Ken Miller, Laura Tibbets, Leader, Leadership, Lean, Manage, Management, Manager, Managers, Measures, Measuring for Results, Medicaid, Metrics, Michael Jones, Modernize, No Touch Eligibility, Normal, Normal Operations, Outcomes, Pandemic, Parent Engagement, Passion, Peak Performance, Performance, Performance Management, Permanency, PHE, PHE Unwinding, Pipes, Post-pandemic, Prevention services, Process, Process Improvement, Process Management, Process redesign, Public, Public Assistance, Public Health Emergency, Public Health Emergency unwinding, Public Servant, Public Service, Quality, Radical, Radical Change, Real-time data, Recovery, Redesign process, Redetermination, Remote, Remote Workforce, Removal, Results, Reunification, Rework, Saas, Safety ass, Safety decision, Safety net programs, Safety nets, Same-day Determination, Scorecard, Sean Toole, Service Delivery, Smart process, SNAP, Social safety net, Social Worker shortage, Social workers, Staffing shortage, State, Streamline, Supervise, Supervisor, Supervisors, System, TANF, Technology, Thought Leadership, Thriving Families, Transform, Transformation, Turnover, Unsafe, Unwinding, Virtual Court Hearings, Virtual hearings, Virtual Meetings, Virtual Office, Virtual Workforce, Visibility, We Don't Make Widgets, Widget, Work-life bala, Workers, Workflow, Workforce, Working Remotely, Workload|

Capacity to Prevent Child Abuse All Year Long

Strategies to create a system that is aligned, prepared, and has the capacity needed to meet demand…regardless of the month, 365 days out of the year.

Management Fads in Government Come and Go
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Management Fads in Government Come and Go

Management Fads in Government Come and Go

But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.

By Bill Bott|September 2012|Categories: Performance Improvement|Tags: Backlogs, Batches, Bill Bott, Bottlenecks, Government, Pipes, Quality, Rework, We Don't Make Widgets|