Assessment

National Child Welfare Workforce Development Month: Supporting and Empowering a Critical Workforce
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National Child Welfare Workforce Development Month: Supporting and Empowering a Critical Workforce

National Child Welfare Workforce Development Month: Supporting and Empowering a Critical Workforce

September is Child Welfare Workforce Development Month. While recognizing the need for ongoing development, we must make sure we are looking to developing ways to support child welfare workers by building capacity.

By Bill Bott|September 2023|Categories: Business Process Redesign|Tags: Assessment, Backlog, Bill Bott, Bottlenecks, Business Process Redesign, Capacity, Capacity Crisis, Caseloads, Caseworker, Child Welfare, Child welfare agencies, Child Welfare Workforce Development Month, Children and Families, Government, Innovate, Process, Social workers, Streamline, Workers, Workforce, Workload|

How Will Your Child Welfare System Stack Up Against the Laws of Gravity

Our child welfare systems can feel like we are in a game of Jenga. We are attempting to grow and expand our systems by moving pieces one by one - while stretching our limited capacity. But with each move, the entire system risks collapse, particularly with worker shortages.

By Sean Toole|May 2023|Categories: Business Process Redesign, Innovation, Social Worker Staffing Shortages|Tags: Accountability, Accountability System, Accountable, Accuracy, Administrative Burden, Adoption, Analytics, Andi West, Assessment, Authoritative Data, Automation, Backlog, Batches, Benefits, Bill Bott, Blake Shaw, Bottlenecks, BPR, Broken System, Business Process Redesign, Call Center, Capacity, Capacity Crisis, Case flow, Case management, Case Manager, Caseflow, Caseloads, Caseworker, CCWIS, Change, Change Agent, Change Management, Child Abuse, Child Abuse Prevention Month, Child Protection, Child Welfare, Child welfare agencies, Children and Families, Children in Care, Churn, CIO, City, CMS, Constraint, Continuous Coverage, Continuous Enrollment, Continuous Improvement, County, COVID-19, Customer, Customer Satisfaction, Customer Service, CYA, Dashboard, Data, Do Good, Do more good, Documentation, Efficiencies, Efficient, Eligibility life cycle, Eligibility Systems, Eligibility Workers, Employees, Engagement, Enrollment, Extreme Government Makeover, Failure Demand, Family First, Family First Prevention Services Act, FFPSA, First Contact Resolution, Flow, Flow of Work, Foster Care, Foster care licensing, Foster Family, Governing, Government, Healthcare Exchange, Human Services, Human services agencies, Human-Centered Design, Idaho, Improvement, Increase Capacity, Innovate, Innovation, Insights, Investigations, IT, Job satisfaction, Keep Kids Safe, Ken Miller, Laura Tibbets, Leader, Leadership, Lean, Manage, Management, Manager, Managers, Measures, Measuring for Results, Medicaid, Metrics, Michael Jones, Modernize, No Touch Eligibility, Normal, Normal Operations, Outcomes, Pandemic, Parent Engagement, Passion, Peak Performance, Performance, Performance Management, Permanency, PHE, PHE Unwinding, Pipes, Post-pandemic, Prevention services, Process, Process Improvement, Process Management, Process redesign, Public, Public Assistance, Public Health Emergency, Public Health Emergency unwinding, Public Servant, Public Service, Quality, Radical, Radical Change, Real-time data, Recovery, Redesign process, Redetermination, Remote, Remote Workforce, Removal, Results, Reunification, Rework, Saas, Safety ass, Safety decision, Safety net programs, Safety nets, Same-day Determination, Scorecard, Sean Toole, Service Delivery, Smart process, SNAP, Social safety net, Social Worker shortage, Social workers, Staffing shortage, State, Streamline, Supervise, Supervisor, Supervisors, System, TANF, Technology, Thought Leadership, Thriving Families, Transform, Transformation, Turnover, Unsafe, Unwinding, Virtual Court Hearings, Virtual hearings, Virtual Meetings, Virtual Office, Virtual Workforce, Visibility, We Don't Make Widgets, Widget, Work-life bala, Workers, Workflow, Workforce, Working Remotely, Workload|

Family First… Second: Finding a solution to managing the workflow

The goals associated with Family First are both noble and needed. If we do not fix our capacity crisis in child welfare, we may never see the results we hope to achieve.

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families
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Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

Never Getting Behind Again: How One Child Welfare Agency Used the Pandemic to Transform Their Work to Help Children and Families

How the Indiana Department of Child Services used the pandemic to transform their work to help children and families.