Our child welfare systems can feel like we are in a game of Jenga. We are attempting to grow and expand our systems by moving pieces one by one - while stretching our limited capacity. But with each move, the entire system risks collapse, particularly with worker shortages.
Human Service Agencies across the country are grappling with a new wave of customers seeking support—many for the first time—due to the COVID-19 health crisis and subsequent economic downturn.
188 million results. This is the number of hits you get when you Google “Human-Centered Design.” While obviously very popular, I have to wonder, “just how did we get so far off course that we need to be reminded to keep the humans who use our technology at the core of our design?”
Every work system has its point of constraint, and that's the place to focus on to increase the organization's capacity. You're only as good as your weakest link.
