Business Process Redesign

Using data to help redetermine Medicaid Eligibility
Gallery
Using data to help redetermine Medicaid Eligibility

Using data to help redetermine Medicaid Eligibility

Capacity is a central concern for Medicaid agencies across the country as they redetermine coverage. The first step towards addressing this is to reduce the workload through ex parte resolutions. However, to truly empower the agency's workforce, it is crucial to equip them with the right tools and eliminate the need to search through multiple systems. While various data options exist, the key lies in proper curation - how we utilize, serve, and refine the data. By doing so, we unlock the full capacity of our existing workforce.

By Blake Shaw|September 2023|Categories: Business Process Redesign, PHE Unwinding|Tags: Blake Shaw, Capacity, Capacity Crisis, ex parte rates, Government, Human Services, Medicaid, No Touch Eligibility, PHE Unwinding, Public Health Emergency, Redeterminations, Workload|

Go with the Flow: Increase Capacity to Transform Your Child Support Program
Gallery
Go with the Flow: Increase Capacity to Transform Your Child Support Program

Go with the Flow: Increase Capacity to Transform Your Child Support Program

Fueled by increasing demands to improve federal measures and strengthen parental engagement activities and at a time when programs are experiencing significant staff attrition, decreasing budgets, and stagnant collections, child support programs are under extreme pressure to rethink how they serve children and families.

Back to the Basics: Proven Approach to Identify, Tackle and Overcome Backlog
Gallery
Back to the Basics: Proven Approach to Identify, Tackle and Overcome Backlog

Back to the Basics: Proven Approach to Identify, Tackle and Overcome Backlog

To effectively prepare for, navigate, and manage redetermination and associated program backlogs that will undoubtedly develop in the coming weeks and months as agencies unwind PHE, here are five critical steps agencies can take.

By Blake Shaw|June 2023|Categories: Business Process Redesign, PHE Unwinding|Tags: Backlog, Blake Shaw, Capacity, Capacity Crisis, Data, Eligibility Workers, Government, Insights, Measures, Medicaid, Pandemic, PHE, PHE Unwinding, Public Health Emergency, Public Health Emergency unwinding, Redetermination, Results, Safety net programs, Staffing shortage, Technology, Workload|

Capacity to Help Foster Homes Do Even More Good
Gallery
Capacity to Help Foster Homes Do Even More Good

Capacity to Help Foster Homes Do Even More Good

The current state of licensed foster families in the United States could be better, as there is a decrease in available homes. Licensing agencies must increase the capacity of licensing specialists to provide continuous support and simplify the licensing process to increase the number of licensed homes.

By Laura Tibbets|May 2023|Categories: Business Process Redesign|Tags: Capacity, Capacity Crisis, Child Protection, Child Welfare, Child welfare agencies, Children in Care, Foster Care, Foster care licensing, Foster Family, Foster Parent, Government, Laura Tibbets, Placement, Safety decision, Streamline, Thriving Families|

How Will Your Child Welfare System Stack Up Against the Laws of Gravity
Gallery
How Will Your Child Welfare System Stack Up Against the Laws of Gravity

How Will Your Child Welfare System Stack Up Against the Laws of Gravity

Our child welfare systems can feel like we are in a game of Jenga. We are attempting to grow and expand our systems by moving pieces one by one - while stretching our limited capacity. But with each move, the entire system risks collapse, particularly with worker shortages.

By Sean Toole|May 2023|Categories: Business Process Redesign, Innovation, Social Worker Staffing Shortages|Tags: Accountability, Accountability System, Accountable, Accuracy, Administrative Burden, Adoption, Analytics, Andi West, Assessment, Authoritative Data, Automation, Backlog, Batches, Benefits, Bill Bott, Blake Shaw, Bottlenecks, BPR, Broken System, Business Process Redesign, Call Center, Capacity, Capacity Crisis, Case flow, Case management, Case Manager, Caseflow, Caseloads, Caseworker, CCWIS, Change, Change Agent, Change Management, Child Abuse, Child Abuse Prevention Month, Child Protection, Child Welfare, Child welfare agencies, Children and Families, Children in Care, Churn, CIO, City, CMS, Constraint, Continuous Coverage, Continuous Enrollment, Continuous Improvement, County, COVID-19, Customer, Customer Satisfaction, Customer Service, CYA, Dashboard, Data, Do Good, Do more good, Documentation, Efficiencies, Efficient, Eligibility life cycle, Eligibility Systems, Eligibility Workers, Employees, Engagement, Enrollment, Extreme Government Makeover, Failure Demand, Family First, Family First Prevention Services Act, FFPSA, First Contact Resolution, Flow, Flow of Work, Foster Care, Foster care licensing, Foster Family, Governing, Government, Healthcare Exchange, Human Services, Human services agencies, Human-Centered Design, Idaho, Improvement, Increase Capacity, Innovate, Innovation, Insights, Investigations, IT, Job satisfaction, Keep Kids Safe, Ken Miller, Laura Tibbets, Leader, Leadership, Lean, Manage, Management, Manager, Managers, Measures, Measuring for Results, Medicaid, Metrics, Michael Jones, Modernize, No Touch Eligibility, Normal, Normal Operations, Outcomes, Pandemic, Parent Engagement, Passion, Peak Performance, Performance, Performance Management, Permanency, PHE, PHE Unwinding, Pipes, Post-pandemic, Prevention services, Process, Process Improvement, Process Management, Process redesign, Public, Public Assistance, Public Health Emergency, Public Health Emergency unwinding, Public Servant, Public Service, Quality, Radical, Radical Change, Real-time data, Recovery, Redesign process, Redetermination, Remote, Remote Workforce, Removal, Results, Reunification, Rework, Saas, Safety ass, Safety decision, Safety net programs, Safety nets, Same-day Determination, Scorecard, Sean Toole, Service Delivery, Smart process, SNAP, Social safety net, Social Worker shortage, Social workers, Staffing shortage, State, Streamline, Supervise, Supervisor, Supervisors, System, TANF, Technology, Thought Leadership, Thriving Families, Transform, Transformation, Turnover, Unsafe, Unwinding, Virtual Court Hearings, Virtual hearings, Virtual Meetings, Virtual Office, Virtual Workforce, Visibility, We Don't Make Widgets, Widget, Work-life bala, Workers, Workflow, Workforce, Working Remotely, Workload|

Capacity to Prevent Child Abuse All Year Long
Gallery
Capacity to Prevent Child Abuse All Year Long

Capacity to Prevent Child Abuse All Year Long

Strategies to create a system that is aligned, prepared, and has the capacity needed to meet demand…regardless of the month, 365 days out of the year.

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers
Gallery
Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

Emerging Stronger When the Public Health Emergency Ends: How Agencies Can Make Room for the Upcoming Wave of Renewals and New Customers

When the public health emergency (PHE) and pandemic waivers come to an end, agencies must renew all existing Medicaid recipients. For many agencies already struggling with staff capacity to meet existing demand, they will no doubt be overwhelmed. To help agencies prepare for and tackle the wave of renewal workload, we offer specific steps that agencies can take to meet this increased demand.

Fostering Hope: Rethink Foster Care to Increase Capacity
Gallery
Fostering Hope: Rethink Foster Care to Increase Capacity

Fostering Hope: Rethink Foster Care to Increase Capacity

While it is wonderful to recognize the heroes during National Foster Care Month, we must also be aware of the realities of the foster care system and be willing to make a change. A change that will allow the heroes we celebrate to shine, unencumbered by complicated, outdated processes. If we take a glance through the lens of capacity, we will find a starting point so that we can do more good for children and families.

You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process
Gallery
You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process

You Can’t Hire Your Way Out of the Staff Turnover Crisis: Addressing the Realities of Staff Turnover Through Process

Turnover is an unprecedented challenge that threatens the well-being of children. But staff is hard to find, harder to retain, and we are hiring back into the same systems that haven’t addressed fundamental challenges that have existed for decades. The only way to improve this reality to rethink our approach.

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice
Gallery
Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

Redefining Social Worker Appreciation: How to create a system of capacity rather than a position of sacrifice

What if, instead of working so hard to appreciate the sacrifice, child welfare leaders took a long look in the mirror to see why social workers must sacrifice work-life balance in the first place? Maybe the question isn't about how we appreciate social workers well. Maybe the real question is how we get off the hamster wheel and create system capacity, so appreciation is reserved for a job well done, not to make up for a personal life lost.